Accessibility Applications

Accessibility Applications


Operated by TAV Airports, Izmir Adnan Menderes Airport Domestic and International terminals implemented some practices in compliance with the national and international standards to enhance the quality of life for disabled passengers or passengers with reduced mobility (PRM).

1-Parking Garage:

The parking garage of both arrivals and departures floor has a total of 30 disabled parking spaces for the international terminal and 28 disabled parking spaces for the domestic terminal. The width of the parking spaces were increased from 2.40 m to 4 m; and in the event of 2 or more adjacent parking spaces, an extra 1.5 m space is left. Disabled parking spaces are highlighted with warning signs. In order to avoid other drivers to park their vehicles in disabled parking spaces, appropriate signage is erected informing that any misuse will be sanctioned by fines.

For disabled passengers to be able to access disabled parking spaces easily, appropriate direction signs are erected at the entry of the parking garage showing the locations of disabled parking spaces.

2-Tactile Paving

Tactile paving with raised, flat-topped bars is applied for guidance. Flat-topped blisters on the tactile paving give warning on locations to pay attention (turn, change of direction, obstacle, etc.). Service points can be accesses via uninterrupted tactile surfaces (integrated accessibility practice with assistance totems)

3-Pedestrian Cross Signage

The pedestrian crosses on the way from the parking garage to terminal buildings have both tactile paving and traffic signs erected.

4-Ramps and Passage Ways

The widths of the sidewalks and ramps on the way from the parking garage to terminal buildings have been increased to 150 cm and covered with tactile paving for persons with disabilities.

5-Terminal Building Entrances

The gates at the terminal entrances and exits have spacing of 127 cm. Appropriate signage has been applied to avoid visually impaired individuals walk into the doors.

6-Disabled Entrances

Terminal buildings also have disabled entrances to ease the access of disabled passengers to service points.

7-Assistance Totem Service

Assistance totems, having direct phone lines to information desks and instructions in Braille, have been erected to 4 separate locations with proper lighting visible during both day- and night-times.

8-Disabled Information Desks

Information desks on the arrivals and departures floors of domestic and international terminals can be easily accessed via disabled passengers and were built in line with TS 9111 standards.

9-Disabled Check-in Counters

A total of 4 check-in counters, 2 on the departures floor of the domestic terminal and 2 on the departures floor of the international terminal, were built in line with TS 9111 standards.

10-Directions and Signage

Terminal buildings are equipped with proper direction signs for easy access of disabled passengers to elevators, disabled restrooms and other services provided to disabled passengers.

11-Disabled Restrooms

Disabled restrooms within the terminal building are equipped with an innovative system including lighting fixtures operated by movement sensors and emergency warning kit. For passengers using a wheelchair, the space within the restrooms is sufficient for moving in and turning. The doors have proper area definitions in Braille. Disabled restrooms are in line with TS 9111 standards.

12-Passenger Restrooms

Whilst the International Terminal has 70 men's and 50 women's restrooms, the Domestic Terminal has 61 men's and 61 women's restrooms with proper area definitions in Braille.

13-Elevators for PRM

All elevators in service for passengers are also available and accessible by PRM and disabled passengers. Hence, elevators are equipped with audible warning systems giving floor information, elevator entries are covered with tactile surfaces, area definition and signs in Braille are erected. Elevators are equipped with handrails in the cab and control buttons are designed to be used by visually impaired passengers.

14-Lounge Seats

Seating locations and seats are reserved for disabled passengers throughout the lounges within the terminal building with proper signage.

15-Support Handrails

For elderly and disabled passengers, support handrails were mounted to appropriate areas where may be required according to the structure of the area.

16-Pay Phones

There are pay phones available for the use of disabled passengers throughout the terminal buildings.

17-Escalators and Travellators

Terminal buildings have escalators and travellators for passengers and guests with reduced mobility. The escalators and travellators are equipped with guiding green-red lights indicating direction of operation. The spacing is 100 cm. Tactile paving with a depth of 60 m  is applied at the entry and exit points. There are yellow lines outlining the steps of escalators.


Proper tactile paving is applied at the top and bottom of the stairs, as well as landing sections.

19-Maps in Braille

There are maps in Braille throughout the terminal buildings available particularly for disabled passengers.

20-PRM Pick-up & Drop-off Points

PRM pick-up and drop-off points have been defined with proper signage on the arrivals and departures floors of the terminal buildings where vehicles of PRM or disabled passengers can park for a maximum of 15 minutes for pick-up and drop-off. Tactile paving is applied from these pick-up and drop-off points to disabled passenger entrances, assistance totems and disabled information desks.

21-Training of Employees

Personnel who will be in direct contact with disabled passengers are provided training on sign language and how to properly communicate with these passengers.


Special wheelchairs are available for boarding process of elderly passengers and PRM. Ambulift vehicles are used on the apron for easy boarding of these passengers. Disabled passengers and PRM are given priority and accompanied by an assistant during boarding.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690