Quality Policy

Quality Policy

We continue building on the firm foundations laid in 1998. Our objective is to further open our doors to the world, to be pioneers in enhancing the standards of our country. Our foremost policy in offering our modern, outstanding, and innovative vision to guests and shareholders is to ensure that:
• Employer/customer requests are directed to the relevant service personnel and that these requests are completely fulfilled,
• Communication channels are established between the employer/customers and subcontractors/shareholders and that this communication is effected flawlessly,
• Modern and efficient methods, technologies, information and management systems are used, and that necessary research and investments are made,
• The legal arrangements and the obligatory standards of the country where operations are carried out are complied with,
• As a consequence of the analysis and development of work processes, improvement activities are naturally rendered by employees
• TAV will continue its fast and powerful growth in accordance with re-structuring plans. Our doors will continue opening to the world.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690