Quality Policy
“We continue to raise the service quality of our terminal, where Izmir meets the world.”
Our goal is to be a pioneer in the development of our country’s service standards. Our policy in sharing our contemporary, high quality and innovative vision with our guests and stakeholders is:
- To respond to the customer requests with the highest degree of service and consideration,
- To make multple communication channels available for customers and subcontractors/stakeholders and facilitate this communication unerringly,
- To use technology, information and management systems to the utmost effect in undergoing any necessary research and investment for this purpose,
- To make improvement the natural orientation of employees in the analysis and development of business processes.
Frequently Asked Questions
Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.
For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602
Note: Departure Fee Stamp payment should be made before passport control.
The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.
Telephone: 0232 455 00 00 / Ext: 4690
No.