Passengers with Disabilities/Reduced Mobility and Special Needs

Passengers with Disabilities/Reduced Mobility and Special Needs

In the event that our Passengers with Disabilities/Reduced Mobility and Special Needs inform the airline company prior to the flight, these passengers are provided support by the Airline, Ground Handling Services and/or the related health team.
 

Passengers with Special Needs

  • Infants and Child Passengers accompanied by an Adult
  • Baby Passengers
  • Unaccompanied Child Passengers
  • Pregnant Passengers
  • Sick Passengers and Passengers with Disabilities

Travelling procedures and required documents for the above-mentioned passengers may vary by the airline company. Wheelchairs are provided by the airline companies and ground handling service providers. For further information, please contact the relevant airline company.

Passengers with Disabilities

Services provided at Izmir Adnan Menderes Airport for passengers with disabilities/reduced mobility and special needs are as follows;

  • Reserved parking spots for passengers with disabilities,
  • "Accessible restrooms" for passengers with disabilities,
  • Designated resting areas within the terminal for passengers with disabilities,
  • Guide prints and Braille surfaces for passengers with visual impairment,
  • Specially-designed telephone assistance facilities located at terminal entrances to guide the passengers with disabilities,
  • Wheelchair service at domestic and international terminals (please request from your airline company),
  • Braille printed location descriptions and logos at the lifts, restrooms and assistance phones for passengers with visual impairment,
  • Supporting handrails for passengers with disabilities,
  • Payphones for passengers with disabilities,
  • Travelators, escalators and other stairs adjusted for the use of passengers with disabilities,
  • Specially trained personnel for assistance,
  • Direction signs within the terminal for passengers with visual impairment,
  • Check-in areas for passengers with disabilities,
  • Designated drop off/pick up points at the terminal entrances for passengers with disabilities,
  • Terminal building maps with Braille alphabet to ease the travelling experience of passengers with visual impairment,
  • Information desks and passport areas designed for passengers with disabilities,
  • Guide prints and Braille surfaces up to bus stops and IZBAN station,
  • Signalized glass areas for partially sighted passengers,
  • Ramps adjusted for the use of passengers with disabilities,
  • Lifts equipped with audio guide for passengers with disabilities.

 

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit gumrukrehberi.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
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The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

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