"Prime Class" CIP Service

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

*Only applicable for the guests of the facility. Names of the accommodation facilities with sample collection service can be accessed via Provincial Directorate of Culture and Tourism and the facility.

Test results are uploaded to e-nabız (e-pulse) system in both Turkish and English and shall only be followed up online, no printed papers are provided. If you are a Turkish citizen, test results can be accessed by entering the last 4 digits of the IDs to the system; and if you are not a Turkish citizen, test results can be accessed by entering the last 4 digits of the passport number to the system.

Test results can also be accessed by passengers via E-Nabız (e-Pulse) application.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

Until further notice, you can enter the terminal. Restrictions on visitor, leavers and welcomers at airports have been lifted.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Between 10.00 AM and 12.00 PM at District Health Directorates
Between 3.00 PM and 5.00 PM at Public Health DirectorateWithin the working hours at hospitals
24/7 at Adnan Menderes Airport
Between 10.00 AM and 12.00 PM at Ege University Hospital (Application and Research Center)
Between 10.00 AM and 12.00 PM at Dokuz Eylul University Research and Application Hospital
Please ask for further information at the accommodation facilities.

PLEASE NOTE!

Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

Test results are signed electronically. No other signature is required.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

Those who will be tested shall document that they are traveling abroad and present their payment bills for testing together with their IDs.

250TL for samples collected at the test centers.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

Payments are made by credit card or cash at the airport test points.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Guests with positive PCR test results shall immediately inform the management of the facility that they have accommodated, As well as the information units for passengers who provide samples for testing. .

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

Telephone: 0232 455 00 00 / Ext: 4690