Lost & Found Office

Lost & Found Office

The Lost & Found Office, at which property that has been lost by passengers within the airport and multi-storey parking lot is carefully stored and delivered, is open between 08:00 AM and 08:00 PM on the mezzanine floor of the domestic terminal. For lost & found items, please visit the Lost & Found Office on weekdays and weekends between 08:00 AM and 08:00 PM.

Phone: (232) 455 00 00-4690

 

AIRPORT

 TYPE OF THE LOST ITEM  

Large Size

Middle Size 

Small Size

  

Price (TL/Day)

 
2nd and 3rd Day 4th Day and More 2nd and 3rd Day 4th Day and More 2nd and 3rd Day 4th Day and More  
 

Adnan Menderes

256,80

19,20

175,20

15,60

112,80

9,60

  


 

-The prices indicated in the tariff schedule are for 24 hours (1 day) and lost baggage kept in a shorter period (hourly) is free-of-charge. Charging starts on the 2nd day following the lost property is recorded in the Lost and Found Property Document/Form.                                                                                                                                                                                     

-The practice is based on the Lost and Found Property General Principles.                                                                                                                                                                                    

-This tariff is not applied in the following conditions;                                                                                                                                                                               

-Small size properties such as eyeglasses, watches, mobile phones, wallets, etc. are free-of-charge.                                                                                                                                                                                

- Prices in the tariff include VAT.               

Complaints about lost, incomplete or damaged luggage from the conveyors in the baggage claim area, as well as for items forgotten inside the aircraft should be directed to the airline company or the ground service company which handled your baggage, together with your identity, baggage, and flight information.   
 

TURKISH AIRLINE

Phone Number:           +90 (232) 274 24 24

                 

SunExpress

SunExpress Whatsapp: +90 232 444 0797
SunExpress Cutomer Service: 444 0 797

                                 

PEGASUS AIRLINES

PEGASUS AIRLINE LOST AND FOUND OFFICE : +90 (232) 455 00 00/3811      

email: adbbagaj@flypgs.com

 M:  +90 531 105 1933            

TGS LOST AND FOUND OFFICE      

Tel: +90 (532) 724 8831         

E-mail: adblf@tgs.aero

 

HAVAŞ LOST AND FOUND OFFICE

Tel: +90 (232) 274 08 70

        +90 (232) 274 20 84

M:   +90 530 976 7856

E-mail: adbll@havas.net

                

ÇELEBİ LOST AND FOUND OFFICE               

Tel:  +90 (232) 274 25 25       

M:   +90 549 742 6993

E-mail: adb.lostfound02@celebiaviation.com

                                        

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit gumrukrehberi.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
No. As of January 1, 2025, the printed Overseas Departure Duty stamp application has been abolished. You can make your Overseas Departure Duty payments through the Digital Tax Office, the GIB Mobile Application, internet and mobile branches of participating banks, cash desks and ATMs, PTT, tax offices, or the payment desks and kiosks at the airport.
The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

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