Information Disclosure on Protection and Processing of Customers’ Personal Data

Information Disclosure on Protection and Processing of Customers’ Personal Data

TAV EGE TERMİNAL YATIRIM YAPIM VE İŞLETME ANONİM ŞİRKETİ

PROTECTION AND PROCESSING OF CUSTOMERS' PERSONAL DATA INFORMATION DISCLOSURE

 

 

1. DATA CONTROLLER

Your personal data can be processed by TAV Ege Terminal Yatırım Yapım ve İşletme Anonim Şirketi (the “Company”), in the capacity of the data controller, in the context explained below, in accordance with the Personal Data Protection Law no. 6698 (the “Law”).

 

You can reach detailed information regarding the processing of your personal data by our Company in the TAV Ege Terminal Yatırım Yapım ve İşletme Anonim Şirketi, Policy on Protection and Processing of Personal Data, publicly available at the web address of [www.adnanmenderesairport.com].

 

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data which shall be collected, can be processed for the purposes defined below (the “Purposes”) in accordance with the basic principles set forth in the Law and within the scope of the personal data processing terms and conditions set forth in articles 5 and 6 of the Law, for the purposes of, mainly managing customer relations, the establishment and execution of allocation agreements of commercial areas executed with our customers, carrying out payment and revenues, monitoring financial risks and carrying out necessary financial analysis studies in this context, finalizing your requests and complaints, monitoring the orders, agreement processes and lawsuits, fulfilling our legal, contractual obligations or our obligations relating to internal and external procedures which we are subject to; responding to requests which are legally binding and received from competent public and private institutions, conducting financial and accounting operations, establishing operations and information technology infrastructure for information security and its management, ensuring the physical and legal security of the premises being operated by our Company, fulfilling our legal, contractual or internal and external procedures to which we are subject, carrying out internal and external reporting activities with internal control and audit, recording and management of events occurring within the terminal, management of operations related to civil aviation processes, providing  parking and valet services and subscription procedures within this scope, emergency and incident management, general aviation, responding to requests from authorized official or private institutions which are legally binding,  conducting statistical and similar studies for the purpose of making evaluation, performance assessment and analyses relating to offered products and services, conducting business activities of our employees, event organization and customer relations management processes, conducting corporate communication activities and if you give your explicit consent, designing processes, campaign and competition activities, carrying out personal marketing and promotion activities; carrying out activities in relation to reputation management and customer satisfaction or experience, designing activities for customer acquisition in digital or other channels and value creation for existing customers, and conducting marketing-oriented data analysis activities :

 

  • Making necessary studies/works, by our related business units, for the performance of commercial and/or operational activities carried out by our Company, and conducting the business processes in relation thereto,
  • Planning and/or performing the activities required for recommending and promoting the products and services offered by our Company and/or on behalf of and in account of our Company, by customizing them according to taste, usage habits, and needs of related persons,
  • Making necessary studies/works and conducting related business processes in order to provide related persons with the opportunity to benefit from the products and/or services offered by our Company and/or on behalf of and in account of our Company,
  • Planning and/or performing the activities of ensuring legal and technical security of our Company and of related persons who have business relation with our Company

 

("Purposes")

 

3. PARTIES TO WHOM YOUR PERSONAL DATA SHALL BE TRANSFERRED AND THE PURPOSES OF TRANSFER

Your personal data which shall be collected may be disclosed to our business partners in Turkey and abroad, mainly our group companies listed at the web address of [www.tavhavalimanlari.com.tr], our shareholders, mainly the Aéroports de Paris Group, our suppliers, and legally authorized public authorities and competent private persons, in order to achieve the Purposes, in accordance with the personal data processing terms and conditions set forth in articles 8 and 9 of the Law.

 

4. METHOD AND LEGAL REASON FOR COLLECTING YOUR PERSONAL DATA

If you contact our Company, your personal data shall be collected in electronic and/or physical environment, by means of our Company Head Office, business cards, open internet sources, printed and online forms, fax, mail, e-mail, phone, communication center, website and corporate social media channels.

 

In addition, your personal data shall be collected based on the reasons for the fulfillment of the legal obligations set forth in articles 5 and 6 of the Law; legitimate interest; establishment and performance of a contract; establishment, use, and protection of a right; and receiving your explicit consent, if any.

 

5. AS A DATA SUBJECT, YOUR RIGHTS AS MENTIONED IN ARTICLE 11 OF THE LAW

We hereby notify that, as a data subject, you have the following rights according to article 11 of the Law:

  • To learn whether your personal data are processed or not,
  • If your personal data are processed, to request information in relation thereto,
  • To learn the purpose of processing your personal data and whether they are used in compliance with the purpose,
  • To know the third persons, to whom your personal data are transferred in Turkey and abroad,
  • In case your personal data are processed incompletely or incorrectly, to request the correction thereof and to request that any operation carried out in this context is reported to the third persons, to whom your personal data is transferred,
  • Despite being processed in compliance with the provisions of this Law and other relevant laws, to request that personal data shall be erased or destructed in the event that the reasons for the processing no longer exist and any operation carried out in this context is reported to the third persons, to whom your personal data is transferred,
  • To object to the occurrence of a result against you, if any, by analyzing the data processed solely through automated systems,
  • To claim compensation if you sustain damage due to unlawful processing of your personal data.

 

You can send, to our Company, your applications relating to your rights set forth above, by filling in the TAV Ege Terminal Yatırım Yapım ve İşletme Anonim Şirketi Data Owner Application Form which you can reach at the address of [www.adnanmenderesairport.com]. Depending on the nature of your demand, your application shall be concluded within the shortest time and at the latest within thirty days and free of charge; however, if the action requires an extra cost, you may be charged based on the tariff determined by the Personal Data Protection Board.

 

TAV EGE TERMİNAL YATIRIM YAPIM VE İŞLETME ANONİM ŞİRKETİ

PROTECTION AND PROCESSING OF PERSONAL DATA CUSTOMER EXPLICIT CONSENT FORM

 

Within the scope specified in the TAV Ege Terminal Yatırım Yapım ve İşletme Anonim Şirketi, Customer Personal Data Protection and Processing Information Disclosure, I accept that my personal data is processed and transferred to your Company's business partners at home and abroad, its shareholders, especially the Aéroports de Paris Group, suppliers, legally authorized public institutions, and authorized private persons for these purposes.

 

 

 

Name

:

 

 

Surname

:

 

 

Date

:

 

 

Signature

:

 

 

 

 

 

 

 

 

 

CONSENT FOR ELECTRONIC COMMERCIAL MESSAGES

 

TAV EGE TERMİNAL YATIRIM YAPIM VE İŞLETME ANONİM ŞİRKETİ

PROTECTION AND PROCESSING OF PERSONAL DATA CUSTOMER EXPLICIT CONSENT FORM

 

Within the scope specified in the TAV Ege Terminal Yatırım Yapım ve İşletme Anonim Şirketi, Customer Personal Data Protection and Processing Information Disclosure, I accept that my personal data is processed and transferred to your Company's business partners at home and abroad, its shareholders, especially the Aéroports de Paris Group, suppliers, legally authorized public institutions, and authorized private persons for these purposes.

 

 

 

Name

:

 

 

Surname

:

 

 

Date

:

 

 

Signature

:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Covid19: Travel Safe

Izmir Adnan Menderes Airport State hospitals
Public Health Directorate Dokuz Eylul University Research and Application Hospital
Ege University Hospital (Application and Research Center Balçova District Health Directorate
Bayraklı District Health Directorate Bergama District Health Directorate
Bornova District Health Directorate Buca District Health Directorate
Çiğli District Health Directorate Menemen District Health Directorate
Karabağlar District Health Directorate Karşıyaka District Health Directorate
Konak District Health Directorate Ödemiş District Health Directorate
Urla District Health Directorate Torbalı District Health Directorate
Accommodation facilities* Ege City Hospital
İEU Medical Park Hospital Egepol Hospital
Tınaztepe Hospital Biolab Tıbbi Mikrobiyoloji ve Biyokimya Laboratory
Talatpaşa Tıbbi Mikrobiyoloji Laboratory Bayraklı İzmir Ege Laboratory
Yaşam Sağlık Medical Center Ekoglobal Tıbbi Mikrobiyoloji Laboratory
İzmir Özel Can Hospital Medifema Hospital
İzmir Özel Su Hospital Ege İnci Cerrahi Medical Center
Kent Hospital Central Laboratory Medicana International İzmir Hospital
Sağlık Hospital Erbayraktar Medical Central Laboratory
Batı Anadolu Central Hospital Park Medical Center

*Only applicable for the guests of the facility. Names of the accommodation facilities with sample collection service can be accessed via Provincial Directorate of Culture and Tourism and the facility.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

PLEASE NOTE!
For PCR Test; Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

Between 10.00 AM and 12.00 PM at District Health Directorates
Between 3.00 PM and 5.00 PM at Public Health DirectorateWithin the working hours at hospitals
24/7 at Adnan Menderes Airport
Between 10.00 AM and 12.00 PM at Ege University Hospital (Application and Research Center)
Between 10.00 AM and 12.00 PM at Dokuz Eylul University Research and Application Hospital
Please ask for further information at the accommodation facilities.

PLEASE NOTE!

Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

Those who will be tested shall document that they are traveling abroad and present their payment bills for testing together with their IDs.

250TL for samples collected at the test centers.

Payments are made by credit card or cash at the airport test points.

Test results are uploaded to e-nabız (e-pulse) system in both Turkish and English and shall only be followed up online, no printed papers are provided. If you are a Turkish citizen, test results can be accessed by entering the last 4 digits of the IDs to the system; and if you are not a Turkish citizen, test results can be accessed by entering the last 4 digits of the passport number to the system.

Test results can also be accessed by passengers via E-Nabız (e-Pulse) application.

Test results are signed electronically. No other signature is required.

Guests with positive PCR test results shall immediately inform the management of the facility that they have accommodated, As well as the information units for passengers who provide samples for testing. .

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.