Frequently Asked Questions
Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603.
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For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy.
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No.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal. For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602 Note: Departure Fee Stamp payment should be made before passport control.
The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7. Telephone: 0232 455 00 00 / Ext: 4690
No.
There are no smoking areas. It is forbidden to smoke inside the terminal building.
The airlines themselves have different regulations. Always contact your airline well in advance to review the particular procedures and regulations. Most of the airline companies do not accept birds and rodents inside the cabin and animals as such are accepted only in the cargo area of the plane. There is a limit on the number of animals accepted in the cabin.
We advise passengers to come to the airport 120 minutes (2 hours) prior to their international flight.
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