Survey

Access

Services provided before arrival at the Airport (web site, Airport App, etc.)

Availabilities of Parking Lots

Attitude of Carpark personnel

Passport & Security

Waiting time at Passport

Attitude of Passport personnel

Waiting time at Security Process

Attitude of of Security personnel

Airport / Terminal Facilities

Waiting time for Check-in process

Attitude of Check-in personnel

Airport/Terminal signage

Efficiency of Flight Information Monitors

Baggage Carts

Bank / ATM and Exchange facilities

Wi-fi

Seating availability at gates

Terminal Heating, Cooling & Ventilation

Lighting & power socket

Public Address System (Announcement)

Attitude of Airport personnel (excluding check-in, passport and security)

Food & Beverage

Availability of eating facilities

Attitude of personnel in eating facilities

Shopping

Shopping facilities

Attitude of personnel in shopping facilities

Duty Free facilities

Attitude of personnel in Duty Free Shops

Cleaning

Terminal Cleanliness

Washrooms / toilets availability

Washrooms / toilets cleanliness

Reasonable noise level

Arrival Facilities

Passport and Visa process in Arrival

Baggage delivery in Arrivals

Customs Control

Meet & Greet facilities in arrival waiting area

Suggestions

(*)
(*)
Your Comment

Within the scope of Disclosure Statement of Employees’ Personal Data Process prepared by TAV Ege Terminal Investment, Development and Operation Co. I hereby accept and declare that my personal data herein can be transferred, processed and shared by the Company to the business partners, suppliers, legally authorized public institutions and authorized private persons, only for the purposes of the loyalty constitution’s establishment and enhancement, marketing processes of products and services, customer acquisition activities and surveys carried out by your Company.

(*) 

Complete

Your form has been successfully submitted. Thank you.