Check in

Check in

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.  For PCR Test; Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

Please ensure that you have your ticket, valid passport and ID with you when coming to the airport. Passengers with no ID will not be accepted on board. It is obligatory for all passengers, including children and infants, to present their ID during check-in procedures Passengers traveling with electronic tickets must ensure that they know the PNR number and that they present a valid ID.

Baggage restrictions may vary for each airline. Information regarding the number of bags and weight limitations can be obtained from the airline with whom you are traveling. Electronic Information Monitors above the counters and Flight Information Screens within the terminal display details on which counters at which you can check in.

Passengers must go to the relevant check-in counter with their ticket, picture ID (valid passport, ID card, driving license, marriage certificate) and luggage if applicable. Should a visa be required for the destination country, the passport should have the valid visa. A label displaying the passenger’s name, telephone and address must be put on the luggage.

Check-in staff must be advised of any hand luggage which should be labeled as cabin luggage. Check-in staff checks the information on your documents and issues a boarding card and baggage label as he/she accepts your baggage. The baggage label is stuck on the ticket and handed over to the passenger. A larger baggage label is tied to the baggage and sent to the aircraft. The check-in procedure is finalized when the check-in staff hands over the ticket, ID and the boarding card to the passenger. The boarding card displays details such as the flight number, departure gate no., boarding time and seat number.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690