Health Center

The Health Centers at the airport provide 24 hour quarantine and environmental health services to prevent contagious diseases borne in or out of the country.

There is an Information Kiosk run by the General Directorate of Health for Borders and Coasts on the Departures Floor where information on Risks of Diseases Abroad (for each country) may be obtained.

Phone: +90 232 274 09 07

Click for detailed information.


Portclinic is located on the International Terminal Departures Floor and is open 24 hours a day to provide fast and efficient service when needed to airport personnel, passengers and guests.

Phone: +90 232 455 00 00 Extension: 5555


DHMI provides 24 hour service for on board emergencies on aircraft, at the apron or away from the passenger bridge, as well as for DHMI personnel.

Phone: +90 232 274 26 26 Extension: 1237

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690