TAV's five airports are among the best in the world

TAV's five airports are among the best in the world

Izmir Adnan Menderes, Ankara Esenboga, Medina, Tbilisi and Skopje airports received the prestigious Airport Service Quality award in their respective categories.

 Operated by TAV Airports, a member of the Group ADP, Izmir Adnan Menderes and Skopje airports are named "Best Airport" in their own categories of the Airport Service Quality (ASQ) program.

The two airports, along with Ankara Esenboğa, Tbilisi and Medina airports, are awarded in the "Hygiene" category added during the pandemic.

The awards, determined by passenger reviews conducted by ACI World, will be presented to the owners at a ceremony in Krakow on 13-15 September 2022.


TAV Airports Chief Operating Officer Kürşad Koçak, "As TAV, we handled a total of 52 million passengers in 2021 at 15 airports we operate in eight different countries. We strive to provide the best travel experience by closely monitoring the needs and expectations of our passengers in each country where we operate. During the pandemic, we fully implemented all measures for the safety of our staff and passengers. Our passenger traffic started to recover when travel restrictions were lifted in the middle of last year. During this time, we continued our efforts to provide a comfortable travel experience without compromising safety. We are very pleased to receive these awards, which are based directly on passenger reviews."

Director General of ACI World Luis Felipe de Oliveira said, "I congratulate TAV Airports on their success in the Airport Service Quality Awards which represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience. Customers have spoken and recognized the successful efforts of the TAV Airports team in providing a superior customer experience under very trying circumstances during the pandemic."

ACI World’s globally recognized Airport Service Quality (ASQ) program provides ACI member airports with tools and expertise to measure and improve passenger satisfaction, business performance, and airport service quality.

The program conducted 670,000 surveys annually at more than 400 airports in 95 countries prior to the pandemic.

 

About TAV Airports

TAV Airports provides integrated services in all areas of airport operations, with a global footprint at 87 airports in 27 countries. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally. Through its subsidiaries, TAV is active in airport service businesses, including duty-free, food and beverage, ground handling, IT, private security and commercial area management. The company is quoted on Istanbul Stock Exchange.

 

For further information:  Esra Özer,
T +90 212 463 30 00  / 2094 and +90 531 500 99 75 
Esra.Ozer@tav.aero

www.tavairports.com

Covid19: Travel Safe

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

 

Izmir Adnan Menderes Airport State hospitals
Public Health Directorate Dokuz Eylul University Research and Application Hospital
Ege University Hospital (Application and Research Center Balçova District Health Directorate
Bayraklı District Health Directorate Bergama District Health Directorate
Bornova District Health Directorate Buca District Health Directorate
Çiğli District Health Directorate Menemen District Health Directorate
Karabağlar District Health Directorate Karşıyaka District Health Directorate
Konak District Health Directorate Ödemiş District Health Directorate
Urla District Health Directorate Torbalı District Health Directorate
Accommodation facilities* Ege City Hospital
İEU Medical Park Hospital Egepol Hospital
Tınaztepe Hospital Biolab Tıbbi Mikrobiyoloji ve Biyokimya Laboratory
Talatpaşa Tıbbi Mikrobiyoloji Laboratory Bayraklı İzmir Ege Laboratory
Yaşam Sağlık Medical Center Ekoglobal Tıbbi Mikrobiyoloji Laboratory
İzmir Özel Can Hospital Medifema Hospital
İzmir Özel Su Hospital Ege İnci Cerrahi Medical Center
Kent Hospital Central Laboratory Medicana International İzmir Hospital
Sağlık Hospital Erbayraktar Medical Central Laboratory
Batı Anadolu Central Hospital Park Medical Center

*Only applicable for the guests of the facility. Names of the accommodation facilities with sample collection service can be accessed via Provincial Directorate of Culture and Tourism and the facility.

Test results are uploaded to e-nabız (e-pulse) system in both Turkish and English and shall only be followed up online, no printed papers are provided. If you are a Turkish citizen, test results can be accessed by entering the last 4 digits of the IDs to the system; and if you are not a Turkish citizen, test results can be accessed by entering the last 4 digits of the passport number to the system.

Test results can also be accessed by passengers via E-Nabız (e-Pulse) application.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

PLEASE NOTE!
For PCR Test; Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

Until further notice, you can enter the terminal. Restrictions on visitor, leavers and welcomers at airports have been lifted.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Between 10.00 AM and 12.00 PM at District Health Directorates
Between 3.00 PM and 5.00 PM at Public Health DirectorateWithin the working hours at hospitals
24/7 at Adnan Menderes Airport
Between 10.00 AM and 12.00 PM at Ege University Hospital (Application and Research Center)
Between 10.00 AM and 12.00 PM at Dokuz Eylul University Research and Application Hospital
Please ask for further information at the accommodation facilities.

PLEASE NOTE!

Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

 

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

Test results are signed electronically. No other signature is required.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

Those who will be tested shall document that they are traveling abroad and present their payment bills for testing together with their IDs.

250TL for samples collected at the test centers.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

Payments are made by credit card or cash at the airport test points.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Guests with positive PCR test results shall immediately inform the management of the facility that they have accommodated, As well as the information units for passengers who provide samples for testing. .

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.