Disabled & Special Need Passengers

Disabled & Special Need Passengers

  • Infants and Child Passengers accompanied by an Adult
  • Baby Passengers
  • Child Passengers Traveling Alone
  • Pregnant Passengers
  • Sick Passengers and Passengers with Disabilities

Travelling procedures and required documents for the above-mentioned passengers may vary by the airline company. Wheelchairs are provided by the airline companies and ground handling service providers. For further information, please contact the relevant airline company.

Passengers with Disabilities

Facilities within the Terminal

Services provided at Izmir Adnan Menderes Airport for passengers with disabilities and passengers with special needs are as follows;

  • Reserved parking spots for passengers with disabilities,
  • "Disabled restrooms" for passengers with disabilities,
  • Designated resting areas within the terminal for passengers with disabilities,
  • Guide prints and Braille surfaces for visually challenged passengers,
  • Special-design telephone assistance facilities located at terminal entrances to guide the passengers with disabilities
  • Wheelchair service at domestic and international terminals (please request from your airline company),
  • Braille printed location descriptions and logos at the lifts, restrooms and assistance phones for visually challenged passengers,
  • Supporting handrails for passengers with disabilities,
  • Payphones for passengers with disabilities,
  • Travelators, escalators and other stairs adjusted for the use of passengers with disabilities,
  • Specially trained personnel for assistance,
  • Direction signs within the terminal for visually challenged passengers,
  • Check-in areas for passengers with disabilities,
  • Designated drop off-pick up points at the terminal entrances for passengers with disabilities,
  • Terminal building maps with Braille alphabet to ease the travelling experience of visually challenged passengers,
  • Information desks and passport areas designed for passengers with disabilities
  • Guide prints and Braille surfaces up to bus stops and IZBAN station,
  • Signalized glass areas for partially sighted passengers,
  • Ramps adjusted for the use of passengers with disabilities,
  • Lifts equipped with audio guide for passengers with disabilities,

Covid19: Travel Safe

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport, you'll find a great selection of shops within fashion, electronics, design, and souvenirs

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Flight Information
Flight Information

Real-time information of arrival and departure flights at Adnan Menderes Airport

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Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Adnan Menderes Airport

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Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

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