TAV Airports has set up a single phone line for customer questions and complaints at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes Airports. Through this new system, designed to improve customer satisfaction, passengers will be able to get answers to all their questions by simply dialing 444 9 TAV.
TAV Airports has put in place a single call center hotline at the airports it operates in Turkey in order to effectively respond to all passenger questions and complaints. The TAV Call Center, which can be reached at 444 9 TAV (828), deals with all calls received at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports as well as BTA, Havas and TAV Operation Services. Currently operating 24/7 and implemented as a pilot program on January 2nd, 2012, the TAV Call Center was quickly implemented (i.e. 2 months) in a collaborative effort between TAV IT and TAV Istanbul Terminal Operations. Detailed implementation was carried out to set up the Call Center, which will be managed by TAV Istanbul Terminal Operations, including technical infrastructure, software and hardware, as well as coordination and training for customer representatives. Training for customer representatives was provided by TAV Academy
TAV Istanbul General Manager Kemal Unlu stated, “Our goal was to create a single contact point that could easily be accessed by our customers, combining the different airports we operate under a single call center number, setting up a system that would handle incoming calls effectively. Since our establishment as TAV Airports we have worked very hard to make customer service an art form, offering the fastest, highest quality, most secure service to our guests. Our new 24/7 call center line, which is equipped with the most advanced technological infrastructure will serve this goal." Passengers at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports are able to register their requirements and complaints at the call center by either dialing 444 9 TAV or sending e-mails through contact pages at their official websites. The TAV Call Center is always available to solve problems and provide vital information at the terminals operated by TAV Airports and deliver feedback within 24 hours.
About TAV Airports
TAV Airports is the leading airport operator of Turkey. TAV Airports is operating Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes and Antalya Gazipasa Airports in Turkey, as well as Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports Macedonia. The Holding will also undertake the operations of Medinah Airport, the first privatization project of Saudi Arabia in the first half of 2012. TAV Airports also operates in other areas of airport operations such as duty-free, food and beverage services, ground handling services, IT, security and operational services. Within that context TAV Airports also operates duty free, food and beverage and other commercial areas at Riga Airport in Latvia. The company, together with its subsidiaries, provides services to approximately 451 thousand flights and 53 million passengers each year.