A Single Phone Number For All Your Questions At TAV Airports

A Single Phone Number For All Your Questions At TAV Airports

 

TAV Airports has set up a single phone line for customer questions and complaints at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes Airports. Through this new system, designed to improve customer satisfaction, passengers will be able to get answers to all their questions by simply dialing 444 9 TAV.

TAV Airports has put in place a single call center hotline at the airports it operates in Turkey in order to effectively respond to all passenger questions and complaints. The TAV Call Center, which can be reached at 444 9 TAV (828), deals with all calls received at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports as well as BTA, Havas and TAV Operation Services. Currently operating 24/7 and implemented as a pilot program on January 2nd, 2012, the TAV Call Center was quickly implemented (i.e. 2 months) in a collaborative effort between TAV IT and TAV Istanbul Terminal Operations. Detailed implementation was carried out to set up the Call Center, which will be managed by TAV Istanbul Terminal Operations, including technical infrastructure, software and hardware, as well as coordination and training for customer representatives. Training for customer representatives was provided by TAV Academy

TAV Istanbul General Manager Kemal Unlu stated, “Our goal was to create a single contact point that could easily be accessed by our customers, combining the different airports we operate under a single call center number, setting up a system that would handle incoming calls effectively. Since our establishment as TAV Airports we have worked very hard to make customer service an art form, offering the fastest, highest quality, most secure service to our guests. Our new 24/7 call center line, which is equipped with the most advanced technological infrastructure will serve this goal." Passengers at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports are able to register their requirements and complaints at the call center by either dialing 444 9 TAV or sending e-mails through contact pages at their official websites. The TAV Call Center is always available to solve problems and provide vital information at the terminals operated by TAV Airports and deliver feedback within 24 hours.

About TAV Airports

TAV Airports is the leading airport operator of Turkey. TAV Airports is operating Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes and Antalya Gazipasa Airports in Turkey, as well as Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports Macedonia. The Holding will also undertake the operations of Medinah Airport, the first privatization project of Saudi Arabia in the first half of 2012. TAV Airports also operates in other areas of airport operations such as duty-free, food and beverage services, ground handling services, IT, security and operational services. Within that context TAV Airports also operates duty free, food and beverage and other commercial areas at Riga Airport in Latvia. The company, together with its subsidiaries, provides services to approximately 451 thousand flights and 53 million passengers each year.

 

Covid19: Travel Safe

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

PLEASE NOTE!
For PCR Test; Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.
Izmir Adnan Menderes Airport State hospitals
Public Health Directorate Dokuz Eylul University Research and Application Hospital
Ege University Hospital (Application and Research Center Balçova District Health Directorate
Bayraklı District Health Directorate Bergama District Health Directorate
Bornova District Health Directorate Buca District Health Directorate
Çiğli District Health Directorate Menemen District Health Directorate
Karabağlar District Health Directorate Karşıyaka District Health Directorate
Konak District Health Directorate Ödemiş District Health Directorate
Urla District Health Directorate Torbalı District Health Directorate
Accommodation facilities*  
İEU Medical Park Hospital  
Tınaztepe Hospital  

*Only applicable for the guests of the facility. Names of the accommodation facilities with sample collection service can be accessed via Provincial Directorate of Culture and Tourism and the facility.

Between 10.00 AM and 12.00 PM at District Health Directorates
Between 3.00 PM and 5.00 PM at Public Health DirectorateWithin the working hours at hospitals
24/7 at Adnan Menderes Airport
Between 10.00 AM and 12.00 PM at Ege University Hospital (Application and Research Center)
Between 10.00 AM and 12.00 PM at Dokuz Eylul University Research and Application Hospital
Please ask for further information at the accommodation facilities.

PLEASE NOTE!

Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

Those who will be tested shall document that they are traveling abroad and present their payment bills for testing together with their IDs.

250TL for samples collected at the test centers.

The fee for the test shall be paid to the;

İZMİR INSTITUTIONS REVOLVING CAPITAL

TAX OFFICE: KONAK TAX OFFICE

TAX NUMBER:4840722040

HALK BANK BASMANE Corporate Branch account

IBAN NO: TR240001200973300005000046 of Directorate General of Public Health.

Test results are uploaded to e-nabız (e-pulse) system in both Turkish and English and shall only be followed up online, no printed papers are provided. If you are a Turkish citizen, test results can be accessed by entering the last 4 digits of the IDs to the system; and if you are not a Turkish citizen, test results can be accessed by entering the last 4 digits of the passport number to the system.

Test results can also be accessed by passengers via E-Nabız (e-Pulse) application.

Test results are signed electronically. No other signature is required.

Guests with positive PCR test results shall immediately inform the management of the facility that they have accommodated, As well as the information units for passengers who provide samples for testing. .

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Useful Information

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Adnan Menderes Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Adnan Menderes Airport

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport, you'll find a great selection of shops within fashion, electronics, design, and souvenirs

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

No.