Contact Information

Contact Information

Call Center

0850 222 9828

Phone(International) (232)455 0000 / ext. 4503-4502
Phone(Domestic) (232)455 0000 / ext. 4500-4512
Fax +90 232 274 6454
Web www.adnanmenderesairport.com
Email info@tav.aero
Customer Relations cr@tav.aero
Human Resources hr.izmir@tav.aero
Finance finance@tav.aero

TAV IZMIR TERMINAL OPERATIONS CO.

Izmir Adnan Menderes Airport New International Terminal Sarnıç Mevkii 35410 Gaziemir / IZMIR

Havalimanları Holding www.tavhavalimanlari.com.tr +90 212 463 3000 info@tav.aero
Ankara Esenboğa International Airport www.esenbogaairport.com +90 312 590 4000 info@esb.tav.aero
Izmir Adnan Menderes International Airport www.adnanmenderesairport.com +90 232 455 0000 info@tav.aero
Gürcistan Tiflis Uluslararası International Airport www.tbilisiairport.com +995 32 310 421-341 info.tbs@tav.aero
Gürcistan Batum Uluslararası International Airport www.batumiairport.com +995 22 235 100 info.tbs@tav.aero
Tunus Monastir Habib Bourguiba Uluslararası International Airport www.monastirairport.com +216 73 520 000 info@tav.aero
HAVAS www.havas.com.tr +90 232 455 0000 info@havas.net
ATÜ Duty Free www.atu.com.tr +90 212 465 4327 info@atu.com.tr
Services www.bta.com.tr +90 212 465 4141 info@bta.com.tr
“primeclass” www.primeclass.com.tr +90 212 463 3000 primeclass@tav.aero
HAVAS Tourism   +90 212 465 5633-36 havasbilet@tav.aero

Covid19: Travel Safe

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

PLEASE NOTE!
For PCR Test; Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.
Izmir Adnan Menderes Airport State hospitals
Public Health Directorate Dokuz Eylul University Research and Application Hospital
Ege University Hospital (Application and Research Center Balçova District Health Directorate
Bayraklı District Health Directorate Bergama District Health Directorate
Bornova District Health Directorate Buca District Health Directorate
Çiğli District Health Directorate Menemen District Health Directorate
Karabağlar District Health Directorate Karşıyaka District Health Directorate
Konak District Health Directorate Ödemiş District Health Directorate
Urla District Health Directorate Torbalı District Health Directorate
Accommodation facilities*  
İEU Medical Park Hospital  
Tınaztepe Hospital  

*Only applicable for the guests of the facility. Names of the accommodation facilities with sample collection service can be accessed via Provincial Directorate of Culture and Tourism and the facility.

Between 10.00 AM and 12.00 PM at District Health Directorates
Between 3.00 PM and 5.00 PM at Public Health DirectorateWithin the working hours at hospitals
24/7 at Adnan Menderes Airport
Between 10.00 AM and 12.00 PM at Ege University Hospital (Application and Research Center)
Between 10.00 AM and 12.00 PM at Dokuz Eylul University Research and Application Hospital
Please ask for further information at the accommodation facilities.

PLEASE NOTE!

Kindly take into consideration the periods required for sample collection according to the destination countries at the sample collection centers within the airports and apply 24 hours before considering laboratory procedures.

Those who will be tested shall document that they are traveling abroad and present their payment bills for testing together with their IDs.

250TL for samples collected at the test centers.

The fee for the test shall be paid to the;

İZMİR INSTITUTIONS REVOLVING CAPITAL

TAX OFFICE: KONAK TAX OFFICE

TAX NUMBER:4840722040

HALK BANK BASMANE Corporate Branch account

IBAN NO: TR240001200973300005000046 of Directorate General of Public Health.

Test results are uploaded to e-nabız (e-pulse) system in both Turkish and English and shall only be followed up online, no printed papers are provided. If you are a Turkish citizen, test results can be accessed by entering the last 4 digits of the IDs to the system; and if you are not a Turkish citizen, test results can be accessed by entering the last 4 digits of the passport number to the system.

Test results can also be accessed by passengers via E-Nabız (e-Pulse) application.

Test results are signed electronically. No other signature is required.

Guests with positive PCR test results shall immediately inform the management of the facility that they have accommodated, As well as the information units for passengers who provide samples for testing. .

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Frequently Asked Questions

Yes, there is. The bag storage facilities in the International Terminal are open 24 hours a day, 7 days a week.
Please click here for detailed information.
The Consular Office for issuing visas is located on the Arrivals Floor of the International Terminal, in the transit area before the passport check point. It is open 24 hours a day, 7 days a week and the contact phone is +90 232 455 00 00/ Ext: 3603. Click here for the map.
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 232 455 00 00/ Ext: 1930.
The distance between the Domestic and International Terminals at Izmir Adnan Menderes Airport is approximately 5 minutes on foot. By using the travelators, going to the Domestic and International Terminals is very easy. Click here for the map.
No.
The Departure Fee Stamp from the Ministry of Finance can be obtained from the desk next to the Information Desk on the Departures Floor of the International Terminal.

For information about the Departure Fee Stamp: +90 (232) 455 00 00 Ext: 3602

Note: Departure Fee Stamp payment should be made before passport control.

The Tax-Free Office is located at the International Terminal. You should go there to complete the required procedures. After you are finished there, you can obtain a refund from the Tax-Free Office desk next to the Information Desk.
The TAV Lost and Found Office is at the International Terminal and is open 24/7.

Telephone: 0232 455 00 00 / Ext: 4690

No.